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Terms of purchase

Shipping & Returns

Plants are always shipped with bare roots. The stems of some species come off very easily (Chamaecereus, Tunilla, Matucana etc.), which is normail. I don't accept any claim because of it.

Return Policy:

If you are dissatisfied with your items, you can send them back in 5 workdays after receiving them. Return postage is paid by buyer. After items arrive back, buyer gets a full refund for the original order.

 

Shipping fees are automatically calculated by the system.

 

Estimated Shipping times:

Regular priority small packs and tracked parcels to:

  • Erope: usually takes 3-7 workdays,
  • Other countries: 7-15 workdays (AR, CL, CN, CO, HK, ID, IL, KH, KR, MY, MX, SG, TH, TW, US, VN).
Refund Policy

1. If a parcel gets lost which was posted without tracking number, max. 50% of the total amount can be refunded.

2. If a parcel gets lost which was posted with tracked delivery, 100% of the total amount will be refunded. It means that tracking number gives a full insurance for your order if it gets lost.

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